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Tutorial12 minUpdated 2025-01-15

Build a WhatsApp Chatbot with M-Pesa in Kenya (2025)

Complete step-by-step guide: WhatsApp Business API setup, M-Pesa payment integration, templates.

M-Pesa WhatsApp chatbot integration

Quick Overview

Enable end-to-end ordering with M-Pesa STK Push. Confirm payment in chat.

What it is and why it matters

  • Low friction vs web forms
  • Automated receipts lower tickets
  • Guided flows improve conversion

How to implement with Botmara

  1. Get Daraja credentials
  2. Create Payment Flow
  3. Design ordering and totals
  4. Trigger STK, handle callbacks
  5. Send receipts

Tips, FAQs, and next steps

  • Validate MSISDN
  • Show price breakdown
  • Use idempotency keys