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Industry9 minUpdated 2025-01-08

AI Chatbots Transforming business Service in Africa (2025 Trends)

East Africa market analysis.

Botmara Blog

Quick Overview

Africa is mobile-first and multilingual. Localize experiences and integrate payments.

What it is and why it matters

  • WhatsApp dominates support
  • Language drives trust
  • Mobile money enables commerce

How to implement with Botmara

  • Enable language detection
  • Integrate money and delivery
  • Set SLAs per region

Tips, FAQs, and next steps

  • Start in one market
  • Use bilingual QA