Quick Overview
Use bots for routine and humans for complex. Balance speed and empathy.
What it is and why it matters
- Faster responses
- Lower cost per conversation
- Higher agent satisfaction
How to implement with Botmara
- Define automation boundaries
- Set escalation triggers
- Pass transcript context
- Review weekly
Tips, FAQs, and next steps
- Always offer speak-to-agent
- Set expectations and hours
Helpful Resources
Explore docs for compliance, M-Pesa payments, and website chat.